Our People

  • Missy Ringgenberg


    Missy has the honor of being the very first respite provider for Respite Connection!  She began her career in home care and then with the Iowa Respite and Crisis Care Coalition before starting Respite Connection in 2002.  Missy received her bachelor’s degree from Iowa State University and her Master’s degree in Social Work from the University of Iowa (sorry Hawkeyes… she’s a Cyclone fan at heart).  You will often see Missy with her husband Brian and their three daughters at Respite Connection events.  She loves spending time with both her family at home and her Respite Connection family!



  • Cindy Palmer

    Program Manager

    Cindy was born and raised in Des Moines until she attended the University of Northern Iowa where she earned her BS in Psychology. She went on to graduate school at Drake University and completed her MSE in Community Counseling (don’t tell the Bulldogs, but she’s a Panther at heart!), and maintains licensure as a Mental Health Counselor. She has experience with Applied Behavior Analysis, supporting individuals living in a residential setting, and has worked in a hospital setting completing mental health evaluations. She has been with Respite Connection in some capacity since 2003. In her time away from the office you will find her spending time with her husband, kids, and immediate family. A warning- if you get between her and a York Peppermint Patty (or any candy, really) there’s no telling what could happen!!



  • Reyna Arvizo

    Service Supervisor

    Reyna was born and raised in El Paso, Texas, but is a true Iowan now!  She attended Grand View University and earned her BA in Criminal Justice.  Her experience working in special education classrooms ignited her passion for working with families.  She forms a special bond with many of our Spanish speaking families with her skills as a Spanish interpreter.  Reyna enjoys touching hearts and making smiles with the relationships that she has developed.  In her time away from the office, she loves to go for bike rides and relax with a good book.  You may also find her jet-setting to tropical destinations or in search for her next pair of new shoes!



  • Jenny Black

    Service Supervisor

    Jenny Black graduated from the University of Northern Iowa with a degree in Social Work. She has experience in a residential setting, a school setting with at-risk kids, and as a social worker for the state of Iowa. Jenny landed at Respite Connection in 2011 and loves the relationships that she develops with the people she supports. Jenny is a very active gal and enjoys running, sand volleyball, and dinners with friends. Jenny also enjoys that she gets to be such a great support for her family members.  After all of her work is done and it’s down time–this girl loves her naps!!  She will tell you that she wishes there was an Olympic napping event, because she would take the gold.



  • Alicia Emanuel

    Billing Associate

  • Nicole Ferriss, LISW


  • Martha Grewell

    Service Supervisor

    Martha graduated from Northwestern College with a degree in Social Work.  She has over 30 years of experience working with families and people with special needs as well as at-risk families and youth and foster families.    She has provided in a variety of settings including residential and case management for managed care.  She worked on grant programming for DHS and juvenile court, and was a Social Worker for the State of Iowa.  Martha enjoys reading, binge-watching crime drama shows, traveling, and spending time with her family.  A tried and true ISU fan, you will find her color-coordinated wardrobed self at basketball games cheering her team on!


  • Megan Langel

    Service Supervisor

    Megan graduated from the University of Northern Iowa with a Family Services degree. (Are you seeing a pattern here? We are stockpiling UNI Panther Alums here!)  She has over ten years experience working in a waiver home setting with adults. After working part-time for us for many years, Megan has now joined our team full time covering the western side of the state!  Megan likes to spend time with her family, travel, shop, and head to Okoboji to soak up the sun and warmth!



  • Kathy McDonell

    Service Supervisor

    Kathy joined the Respite Connection team in 2015. She has held a variety of position over her 30 year career, including Program Director for a residential program.  Her experience makes her a great advocate and resource!  Kathy is a true Panther fan, having earned her BA degree in Social Work from the University of Northern Iowa, with an emphasis on Child Welfare.  In her spare time, Kathy loves boating with her extended family or just spending quality time with a friend, seeing a good movie, or going out to eat.  When beautiful winter days beckon, Kathy loves watching her two kids snow board (even though she isn’t brave enough to hit the slopes anymore.  (Her passion for skiing has been replaced with a fear of injury:)  She is a softy when it comes to animals, with one 10 year old dog and a new puppy she got her daughter for her 16th birthday this year!



  • Michele Mesman

    Service Supervisor

    Michele works part-time in our Urbandale office and really enjoys seeing how services can impact families in a positive way. She graduated from Dordt College with a degree in Social Work and has had a variety of roles in the helping field, ranging from a community mental health agency to case management, and using Applied Behavior Analysis with children. Michele was voted “Best Dressed” as a senior in high school, and could still land the title today with her scarf and necklace collection!  While Michele really enjoys the time she gets to spend with her Respite Connection families, she also really enjoys time with her own family. She and her husband home school their three children, and attend sporting events on a regular basis. And when she’s done with all that? A manicure and pedicure is in order!



  • Brittney Olson

    Service Supervisor

    Brittney came to Respite Connection in 2013 with a lot of experience working with individuals with disabilities in a residential setting as well as a school setting. Brittney is very active, spending time at the gym, playing sand volleyball or taking her daughter on stroller rides.  She also loves spending time at home with her husband, daughter and family.  If you’re looking for a good bargain talk to Brittney. She will shop until she drops on Black Friday! Next time you’re in the office, ask to see a picture of her dog Jack and his beautiful underbite!



  • Jamie McQuillen-Benge

    Service Supervisor


  • Deb Pumphrey

    Service Supervisor

    Deb is a part-time Service Supervisor out of Ottumwa. She graduated from the University of Iowa with a Master’s degree in Social Work and has experience at the Dept. of Human Services and with AEA. Deb is an advocate and can be seen advocating for individuals with a disability at our state capitol and even in Washington D.C.!  Always on the go, Deb is extremely busy working (she has a full-time gig on top of her work with Respite Connection), spending time with her family (especially those grandkids!), and traveling. If you are a NASCAR fan, you may bump into Deb at one of the races, as she and her husband like to travel to watch.



  • Valerie Mergen

    Service Supervisor

    Valerie is our source of positive energy at Respite Connection! She came to us in 2009 with lots of experience working with waiver services. She received her BA in Leisure, Youth, and Human Services from The University of Northern Iowa. She works full-time in our Urbandale office and when she is not working, she is on the go. She enjoys spending time with her family who keeps up with her, no problem!! Some of her favorite things include: traveling, ziplining, hiking, and line dancing. She has yet to go skydiving but hopes to soar the skies soon.  When it’s time for our thrill seeker to slow things down she likes to pamper herself with a professional massage. When you come into the office, you will know Valerie by her huge smile and energy-no coffee needed!




  • Ethan Salazar

    Service Supervisor


  • Ann Spaine, LMHC


    Ann started in the human service field as a Respite and SCL provider. She went on to become a program coordinator, a Case Manager, and then landed at Respite Connection in 2008. She has additional experience as an Early Childhood Therapist after receiving her Master’s in Counseling from Drake University (though she is a Hawkeye fan through and through after receiving her Bachelor’s Degree from the University of Iowa). Ann is passionate about helping others- both people and animals. Another passion: Starbucks. If you see her placing her order please let them know to fill the cup to the brim. Our easygoing Ann may just take issue with that!




  • Lynn Younie

    Service Supervisor

    Lynn has been with Respite Connection since 2010 and coordinates services for Respite Connection families in the northwest part of Iowa. She had an interest in working with families since high school, and went on to get her degree in Psychology from Clarke College. She has experience working with people with chronic mental illnesses, as well as at-risk youth and has worked as a Case Manager. After work is done for the day, Lynn and her husband enjoy spending time with their son and daughter and are licensed foster parents. They keep their weekends incredibly busy providing Respite to children in their area.  When not running around with the family, Lynn likes to polish the trophy she received in her 7th grade spelling bee!



  • Laura Gibson

    Service Supervisor

    Laura came to Respite Connection in 2019 with many years of experience working with individuals with disabilities as a waiver case manager. Laura is YET another UNI alum, graduating in 2005 with a BA in Social Work!  When Laura is not working she enjoys spending time outdoors as a Soccer Mom!  She is married with two boys.  Family is very important to Laura and anything to do with family is a true blessing for her. She just LOVES to entertain others and take pictures of all the memories.

  • Lori Hamand

    Service Supervisor


    Lori is a part-time Service Supervisor out of Humboldt. She graduated from the University of Northern Iowa with a Bachelor’s degree in Public Administration/Public Service (Yep, another UNI Alumni). She came to us with lots of experience working with the HCBS waiver programs. Always on the go, Lori is extremely busy helping others (as a therapeutic massage therapist on top of her work with Respite Connection), spending time with family, and enjoying the outdoors.

  • Mandy Westerdale

    Service Supervisor

  • Abbie Jones

    Human Resources Coordinator


  • Jenn Ostring

    Office Coordinator